Refund Policy

We take pride in the quality and craftsmanship of our custom-made products. Each piece is carefully created to meet your specifications. Due to the custom nature of our products, we generally do not accept returns or exchanges.

REFUNDS

Refunds are only offered in the event that you receive the wrong item or a damaged product. If this occurs, please contact us at support@solrefined.com with your order number and photos of the incorrect or damaged items. We will address your issue as soon as possible to ensure your satisfaction.

ORDER CANCELLATIONS

All orders are processed within 24 hours of being placed. Once production has started, we are unable to change or cancel the order. Please review your order carefully before finalizing your purchase to ensure accuracy.

EXCHANGES

We do not offer exchanges for different sizes or colors. To help you select the right size, please refer to our sizing charts available on the product page. If you have any questions or need further assistance, feel free to reach out to us.

CUSTOMER SATISFACTION

We strive to provide a 100% customer satisfaction guarantee. Your satisfaction is our priority, and we will work diligently to resolve any issues promptly.

For any questions or concerns, please contact us at support@solrefined.com. We are here to help and ensure you have a positive experience with us!